Privacy Policy

Last updated: 24 July 2026

At The Cognitio (“we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains what information we collect from parents, students and visitors, how we use it, and the choices you have. It applies to thecognitio.com and to our online and home tutoring services across Pakistan. By using our website or services, you agree to the practices described below.

1. Who We Are

The Cognitio provides online and home tutoring for Classes 9–12 (Matric and Intermediate) and Quran education across Pakistan. You can reach us any time at info@thecognitio.com or on +92 313 6294565.

2. Information We Collect

Information you give us

When you contact us, book a free trial, or enrol, you may provide:

• Parent’s and/or student’s name
• Phone number and WhatsApp number
• Email address
• City and area (for home tutoring)
• Class, group, board and subjects required
• Any message or details you send us via our forms, WhatsApp, call or email

Information we collect automatically

When you visit our website, we may automatically collect limited technical data such as your IP address, browser type, device information, pages viewed and referring website, using cookies and similar technologies (see Section 6).

3. How We Use Your Information

• To respond to your enquiries and arrange a free trial class
• To match you with a suitable tutor and schedule classes
• To contact you by WhatsApp, phone or email about your classes and account
• To process enrolment and share progress updates with parents
• To improve our website, services and customer support
• To send you helpful updates or offers, where you have agreed to receive them

We only use your information for the purposes for which it was provided, or as required by law.

4. Students’ and Children’s Privacy

Many of our students are under 18. We ask that a parent or guardian makes the initial contact, provides consent, and supplies any personal details on the student’s behalf. We do not knowingly collect personal information directly from children without parental or guardian involvement. If you believe a child has provided us information without such consent, please contact us and we will remove it promptly.

5. WhatsApp & Communication

We use WhatsApp, phone and email to communicate about trials, classes and scheduling. When you message us on WhatsApp, your message and number are handled in line with this policy and WhatsApp’s own terms. You can ask us to stop contacting you at any time.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences and to understand how visitors use the site (for example, through Google Analytics). Cookies help us improve performance and content. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended without them.

7. Advertising on Our Blog

Our blog may display advertisements served by Google AdSense and other third parties. These providers may use cookies to show ads based on your prior visits to our or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you. You can opt out of personalised advertising by visiting Google Ads Settings.

8. How We Share Information

We do not sell your personal information. We may share it only:

• With the tutor assigned to you, so they can deliver your classes
• With trusted service providers who help us operate (e.g. hosting, communication or analytics tools), under confidentiality
• Where required by law, regulation or legal process

9. Data Retention

We keep your information only for as long as needed to provide our services and for legitimate business or legal purposes. When it is no longer required, we securely delete or anonymise it.

10. Data Security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your Rights & Choices

You may, at any time:

• Ask what personal information we hold about you
• Request that we correct or update your information
• Ask us to delete your information
• Opt out of marketing messages

To exercise any of these, email us at info@thecognitio.com.

12. Third-Party Links

Our website may link to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Please review it periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: info@thecognitio.com
• Phone / WhatsApp: +92 313 6294565
• Location: Ghauri Town, Islamabad, Pakistan